What the appliance detected
Detected condition
The washer is not level.
What may contribute
Possible causes
- The washer may lean or not sit level.
- Leveling legs may need adjustment according to the manual.
Start conservatively
Safe preliminary checks
Work in order and stop whenever a step is not supported by the documentation for your model.
Record the code and model
- Photograph or write down the exact code before clearing it.
- Confirm whether the model is the top-load or front-load family covered by the official source.
Use only the documented external checks
- Make sure the unit is level and not leaned back.
- Adjust leveling legs only as the use and care manual allows and only if the appliance can be moved safely.
Stop before internal repair
- If the code continues, request service or installer support as Frigidaire directs.
- Do not remove panels, bypass locks, or access internal wiring or controls.
Actions not recommended
- Do not bypass lid locks or safety controls.
- Do not access internal pumps, motors, valves, wiring, or circuit boards.
- Do not treat the code as proof that a specific part has failed.
When to stop and request service
- E5 remains after safe leveling checks.
- The washer cannot be leveled safely or floor/installation work is needed.
Documented source
Official information reviewed
Our summary is based on manufacturer support material and stays within the limits of that material.
Frigidaire Owner Support
Laundry top loading washer displaying Error Code E5 washer is not level
Source reviewed by Appliance Help HQ: August 17, 2026.
Appliance Help HQ is an independent informational site and is not affiliated with or endorsed by Frigidaire.
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