What the appliance detected
Detected condition
The power connection is not connected properly.
What may contribute
Possible causes
- An improper power connection, as described by Samsung.
Start conservatively
Safe preliminary checks
Work in order and stop whenever a step is not supported by the documentation for your model.
Record the display and model
- Photograph or write down bAd LinE or Bad Line and confirm the exact model number.
- Locate the installation manual without removing panels or pulling the appliance away from the wall.
Stop use and contact an installer
- Do not use the oven or cooktop while the power connection is in question.
- Refer the installation manual and appliance to a professional installer or qualified electrician.
Leave the appliance de-energized
- If the electrical panel is safely accessible and there is no fire or wet-electrical hazard, switch off the appliance circuit breaker and leave it off.
- Do not apply the general Samsung reset sequence to an improper power-connection condition.
Actions not recommended
- Do not open the outlet, junction box, terminal block, power connection, or appliance panels.
- Do not perform live-voltage, continuity, or other electrical tests.
- Do not reconnect internal wiring or repeatedly restore power to see whether the message clears.
When to stop and request service
- Use a professional installer or qualified electrician whenever bAd LinE appears.
- Keep the appliance off until the connection has been evaluated and corrected.
- Seek urgent help for smoke, sparking, a burning smell, uncontrolled heating, visible wiring damage, repeated breaker trips, or abnormal heat.
Documented source
Official information reviewed
Our summary is based on manufacturer support material and stays within the limits of that material.
Samsung Support
Samsung range or wall oven error codes
Source reviewed by Appliance Help HQ: August 12, 2026.
Appliance Help HQ is an independent informational site and is not affiliated with or endorsed by Samsung.
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