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Source-backed error-code guide

Reviewed

Samsung Washer 5C / 5E / SC / SE / nd / 1 5C Error Code

The 5C family identifies a slow-drain or no-drain condition. Visible installation checks apply broadly, while filter access depends on the exact washer configuration and model documentation.

Applies to Samsung washer

What the appliance detected

Detected condition

Water is not draining at the correct speed or at all.

What may contribute

Possible causes

  • A washer that is not level.
  • A drain hose that is kinked, bent, damaged, or installed incorrectly.
  • A clogged user-accessible pump filter on a front-load model equipped with one.

Start conservatively

Safe preliminary checks

Work in order and stop whenever a step is not supported by the documentation for your model.

  1. Record the exact code, model, and washer configuration

    • Photograph or write down the exact displayed code before disconnecting power.
    • Confirm the full model number and whether the washer is a front-load or top-load model before considering filter instructions.

  2. Check level and the visible drain hose

    • Turn off the washer and confirm it is stable and level according to its installation instructions.
    • Inspect the visible drain hose for a kink, bend, damage, or installation that differs from the exact model manual.
    • Do not remove the screw or holder securing the drain hose to the washer.

  3. Use pump-filter instructions only on supported front-load models

    • Continue only if the exact model manual identifies a homeowner-accessible pump filter.
    • Power off and unplug the washer first. If a hot cycle was recently used, allow the water to cool, and prepare for residual water as the manual directs.
    • Do not apply front-load filter instructions to a top-load washer.

  4. Test draining with a supported cycle

    • After correcting a documented installation or filter issue, turn the washer on and start a cycle supported by the model manual.
    • Samsung says the washer should drain at the beginning of the test cycle. If it does not, stop and request service.

  5. Preserve diagnostic history

    • Troubleshoot the drain condition before considering a power cycle.
    • A reset can clear the displayed code without correcting drainage and can erase diagnostic history that may be useful to a technician. If the code returns, do not repeatedly reset it.

Actions not recommended

  • Do not use front-load pump-filter steps on a top-load model or a washer whose manual does not support them.
  • Do not remove panels or access an internal pump, wiring, or other internal components.
  • Do not treat the code as proof that the drain pump or another component has failed.

When to stop and request service

  • The washer does not drain at the beginning of the supported test cycle after the visible checks.
  • The drain hose is damaged or cannot be installed as documented.
  • The filter is not user-accessible, the washer cannot be drained safely, or internal inspection would be required.

Documented source

Official information reviewed

Our summary is based on manufacturer support material and stays within the limits of that material.

Source reviewed by Appliance Help HQ: August 12, 2026.

Appliance Help HQ is an independent informational site and is not affiliated with or endorsed by Samsung.

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