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Source-backed error-code guide

Reviewed

LG Washer dE / dE1 / dE2 Error Code

The dE family identifies a door-closing or door-locking condition. The exact displayed code helps distinguish a door that is not properly closed from one that is closed but has not locked.

Applies to LG front-load washers

What the washer detected

Detected condition

dE means the washer was unable to lock the door. LG describes dE and dE1 as a door that is not closed properly, while dE2 means the door is closed but not locked.

What may contribute

Possible causes

  • For dE or dE1, laundry caught between the door and the rubber door gasket can keep the door from closing properly.
  • For dE2, too much laundry or an item caught at the door or gasket can prevent a secure lock.
  • For dE2, LG also identifies a bent or broken door latch as a possibility that requires service rather than homeowner repair.

Start conservatively

Safe preliminary checks

Work in order and stop whenever a step is not supported by the documentation for your model.

  1. Record the exact code and model number

    • Photograph or write down whether the display shows dE, dE1, or dE2 before resetting the washer.
    • Confirm the full model number because door and lock arrangements can differ.

  2. Wait for the washer to stop

    • Use the normal controls to stop the washer, then wait for all drum movement to end and for the door to release normally.
    • Never force the door or bypass its lock.

  3. Check the visible door area

    • Look for laundry caught between the door and rubber gasket and move it fully back into the drum.
    • If the load is pressing against the door, reduce it before trying to close the door again.
    • Do not manipulate a latch that appears bent, broken, or loose.

  4. Open and close the door normally

    • Open the door, confirm the opening is clear, and close it securely without slamming or forcing it.

  5. Perform the documented reset

    • Power off and unplug the washer, or switch off its dedicated circuit breaker.
    • With power disconnected, press and hold Start/Pause for five seconds, then restore power and try again.

Actions not recommended

  • Do not force the door, bypass the door lock, or reach into a moving drum.
  • Do not bend, adjust, or replace the latch or lock based on the code alone.
  • Do not remove panels or access internal door-lock wiring or components.

When to stop and request service

  • dE, dE1, or dE2 continues after the visible obstruction, load, door-closing, and documented reset checks.
  • The latch appears bent, broken, or loose, or the door cannot close normally.
  • Any internal inspection of the latch, lock, wiring, or door mechanism would be required.

Documented source

Official information reviewed

Our summary is based on manufacturer support material and stays within the limits of that material.

Source reviewed by Appliance Help HQ: August 12, 2026.

Appliance Help HQ is an independent informational site and is not affiliated with or endorsed by LG.