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Source-backed error-code guide

Reviewed

LG Washer UE / Ub Error Code

UE and Ub identify a load-balance condition. The washer may be unable to distribute the load evenly enough to continue the cycle as intended.

Applies to LG front-load washers

What the washer detected

Detected condition

The washer is having difficulty balancing the load.

What may contribute

Possible causes

  • Laundry distributed unevenly in the drum.
  • A load amount that is unsuitable for the washer or cycle.
  • A cycle or spin setting that is unsuitable for the load.
  • A washer that is not level and stable.

Start conservatively

Safe preliminary checks

Work in order and stop whenever a step is not supported by the documentation for your model.

  1. Record the code and model number

    • Photograph or write down whether the display shows UE or Ub.
    • Confirm the full model number before following any instructions beyond these general checks.

  2. Wait for all movement to stop

    • Pause or stop the washer using its normal controls and wait until the drum has stopped completely and the door unlocks normally.
    • Never reach into a moving drum or bypass a door lock.

  3. Redistribute and adjust the laundry

    • Spread tangled or uneven items more evenly in the drum.
    • Adjust a load that appears too small, too large, or otherwise unsuitable, using the model documentation as the guide.

  4. Confirm the cycle choice

    • Use a cycle and spin setting appropriate for the type and amount of laundry, as described in the owner documentation.

  5. Check that the washer is stable and level

    • Confirm the washer rests firmly without rocking and appears level.
    • Use the installation instructions for model-supported leveling adjustments rather than improvising supports.

Actions not recommended

  • Do not reach into the drum until it has completely stopped and the door has unlocked normally.
  • Do not bypass a lock, continue operating an unstable washer, or improvise supports under the appliance.
  • Do not treat UE or Ub as proof that an internal component is defective.

When to stop and request service

  • The code continues during an empty test cycle after the basic supported load, cycle, stability, and leveling checks.
  • The washer cannot be made stable using its documented installation procedure.
  • The door does not unlock normally or any internal inspection would be required.

Documented source

Official information reviewed

Our summary is based on manufacturer support material and stays within the limits of that material.

Source reviewed by Appliance Help HQ: August 11, 2026.

Appliance Help HQ is an independent informational site and is not affiliated with or endorsed by LG.